Terms of Service

Agreement to Terms

By accessing or using Carolina Bridals' services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use our services.

Appointments

All appointments must be scheduled in advance. We require:

• At least 24 hours notice for appointment changes or cancellations
• Arrival within 15 minutes of your scheduled time (late arrivals may result in shortened appointments)
• A maximum of 4 guests per appointment for optimal service
• Respectful treatment of our staff, boutique, and merchandise

Purchases & Orders

All dress orders require:

• A deposit at the time of order — the amount and terms are confirmed in writing with you before anything is ordered
• Full payment before the dress is released to you
• Signed acknowledgment of measurements and order details
• Understanding that bridal gowns are special-order items and cannot be returned or exchanged

Returns & Exchanges

Bridal gowns are special-order items, so return and exchange terms depend on the designer and on the order. The terms that apply to your gown are given to you in writing before you place the order. Please ask us in the boutique and we will walk you through them.

Alterations

Alterations are quoted separately from the price of the gown. Ask us in the boutique what your gown will need and what it will cost — we would rather tell you in person than have you read an estimate here that may not match your dress.

Delivery Timeline

Delivery time depends on the designer and on the gown. We will give you a timeline for your specific order in writing before you place it. If you have a date to hit, tell us at your appointment — that is the conversation to have first, not last.

Photography

We will always ask before photographing you, and before using any photo of you on our website or social media. If you would rather we did not, just say so — it changes nothing about your appointment.

Liability

Carolina Bridals is not liable for any damages resulting from use of our services, including but not limited to dissatisfaction with dress fit, style changes, or any wedding-related issues. Our liability is limited to the purchase price of the item in question.

Boutique Conduct

We maintain a respectful, professional environment. We reserve the right to:

• Refuse service to anyone who is disrespectful or disruptive
• Remove guests who damage property or merchandise
• End an appointment if our staff or merchandise are treated disrespectfully
• Take legal action if merchandise is stolen or damaged

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the new terms.

Contact Information

Questions about these Terms of Service should be directed to:

Carolina Bridals
McAllen, TX
Please use the contact form on this site to reach us.